ATTENTION: As of 10/15/2001, Spydernet will no longer offer outgoing (SMTP) mail to any webhosting customers. This is due to recent issues with SPAMMERS. You will need to use your isp for outgoing mail from now on. There are NO EXCEPTIONS to this. Thank You.

Support issues regarding dedicated or colocated servers will be billed at $39.50 per half hour with a half hour minimum. This does not apply to hardware problems with servers or operating system problems on dedicated servers. By submitting a ticket here you are authorizing Spydernet to bill your account at the above rate for at least one half hour. If additional time is required to rectify your problem you will be notified prior to being charged additional time.

To submit a request, use the space below. Please fill in ALL the blanks and try to include as much details as possible so that we can help you quickly and efficiently. Thank you.